Another great example of total lack of customer service by big business:
My current cell phone (Sprint) gets no signal at our new house. Since we are moving - this could be a problem! Fortunately my contract expires next week. This week a friend of mine was kind enough to swing by with their T-Mobile phone and it works great.
Just because I was curious... I went to the Sprint store and asked about the signal problem.
I told them the location of the new house and explained the problem. The sales guy said to solve my problem I needed ... a new phone and a roaming plan. I told him (1) I don't want a new phone and (2) why should I have to pay extra for roaming when I live in one of their local coverage areas.
He said, where is this again? I told him where the house is and he told me that the actual reason I am having a problem is because there are TOO MANY cell towers down there, so the phone is "getting confused and giving up".
I asked, what about my friend's phone that is T-Mobile? He looked at me with a sort of blank expression, then said oh they must have a new phone and be on a roaming plan!
I returned to my place of business - which happens to be the corporate headquarters for a wireless company. Since I went through the corporate training plan through my employer I know that what he told me is bunk. When I repeated this story to my co-workers they couldn't stop laughing.